Notices, Disclaimers and Privacy Policy

 Authorization Status
The Pacific Life Assurance Co., Ltd. is authorized by the Insurance Authority under the Insurance Ordinance to carry on long term insurance business in Hong Kong.
Conditions of Use
This section sets out the Terms of Use of this website. The Pacific Life Assurance Co., Ltd (Pacific Life) shall not be responsible in any way for any costs (including but not limited to legal costs), losses and damages whatsoever arising from or in relation to the use of this website.


Access to this website is deemed to be confirmation that you fully understand and agree to be bound by all of the following terms and conditions:


All information published on the website of Pacific Life should be used for information purposes only. It is subject to change without notice and should not be taken as advice of any kind by Pacific Life.


All materials contained in this website do not in any way constitute an offer. It is an invitation to you to make an offer to buy our insurance products or services subject to our final acceptance.
Inconsistency in Wordings
In the event of any ambiguity or inconsistency between the English and Chinese versions of the Legal Disclaimers and Privacy Policy, the English version shall prevail.
Pacific Life has taken all reasonable precautions to ensure that the information contained in this website is current, accurate and complete on the date of publication. No representations or warranties are made (expressed or implied) as to the reliability, accuracy or completeness of such information. Pacific Life shall not be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this website.


You shall assume sole and full responsibility and risk each time you view or print any portion of the information available to you on this website and each time you use any of our online services.


In addition, no warranty is given as to the security, accuracy or freedom of this website from errors, defects, viruses or other malicious programs or macros.
Trademarks and Copyrights
All contents, trademarks, services marks, trade names, logos, and icons are proprietary to Pacific Life. Nothing contained in the website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on this website without the written permission of Pacific Life. Your use of the trademarks displayed on this website, or any other content on this website, except as provided herein, is strictly prohibited.


Images displayed on this website are either the property of, or used with permission by, Pacific Life. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by Pacific Life. Any unauthorized use of images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
Pacific Life does not guarantee the security of any e-mails sent by any persons to Pacific Life on the Internet. Pacific Life shall not be responsible in any way for any costs, losses and damages whatsoever incurred or suffered by any persons arising from or in relation to any e-mails sent to Pacific Life by such persons.
Pacific Life does not warrant the absence of delays, failures, errors, omissions or loss in respect of any information transmitted through this website. Pacific Life does not guarantee any of the following: (a) no viruses or other contaminating or destructive properties will be transmitted through this website; or (b) no damage will occur to any computer system connecting to this website. Users of this website shall have sole responsibility in protecting and backing up their data and/or equipment; and in taking any precautionary measures against computer viruses or other contaminating or destructive properties as they think appropriate and necessary.

Where a link to a non-Pacific Life website exists in this website, Pacific Life shall not be responsible or liable in any way for the content of the linked website including any products, services or other items offered through that website.


This Statement is to inform you about our Company's policies and practices on the collection, use, security and access of personal data in accordance with the Personal Data (Privacy) Ordinance.

  1. The personal data you provide to us is collected to enable us to carry on insurance business and to provide you with any insurance or financial related products and services available with our Company.
  2. Your personal data will only be disclosed and used as described below or when required or authorized by law.
  3. Your personal data will be used primarily to further and enhance the relationship between you and the Company and to enable us to provide you with insurance services and products including any alterations, variations, cancellation or renewal of insurance policies and the processing and settling of any claims, analysis of claim, collection of debts, and to inform you of any or all of our insurance and financial related products, services or other offers which we believe may be of interest to you and for such other purposes as advised from time to time.
  4. We may disclose your personal data to intermediaries/claims or investigation or other service providers including any association or federation of insurance companies who perform certain tasks for us in connection with providing you with our insurance services. We may also have to enter into business arrangements with reinsurers/other insurance companies/our related companies to which your personal data will be transferred.
  5. We will not use your personal data for direct marketing and provide your personal data to a third party for its use in direct marketing activities without your consent.
  6. If you have any enquiries in relation to this Statement or if you want to request for access to and/or correction of your personal data held by us, please send your request in writing to us at the following address:

    The Pacific Life Assurance Co., Ltd.
    Address : 10th Floor, Dominion Centre, 43-59 Queen's Road East, Wanchai, Hong Kong
    Fax : (852) 2876 0678
    Attention : General Manager
    The cost of acceding to your request may entail a fee of a minimum of HK$50.
  7. If you do not wish to receive information of our products, services, and offers, please write to us at the above address, stating your insurance policy number, name, identity card number and address so that we can delete your name in our mailing list.
  8. We reserve the right to amend this Statement at any time as we consider necessary or as required by the Ordinance.